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Lessons from the Airline Industry to the Rental Industry
Lessons from the Airline Industry to the Rental Industry
Feb 01, 2017
I received an e-mail from Mike Watts recently telling me he was retiring after 40 years with Sunstate Equipment and 46 years in the rental industry (see Industry News). For those of you who don’t know Watts, he’s been one of the...
Do You Need a Pump or a Dry Ditch?
Do You Need a Pump or a Dry Ditch?
Nov 01, 2016
As I was researching this month’s cover story on pump rental, particularly while interviewing people from Sunbelt Rentals, Xylem, Thompson Pump and Tsurumi, one of the themes that continually jumped out at me was the fact that pump rental is...
A New Approach to Customer Satisfaction
A New Approach to Customer Satisfaction
Jun 01, 2016
Seems like customer satisfaction surveys are all the rage these days. You call a company on the phone for whatever reason and you’re invited to stay on the line and give some feedback. But do you really feel “satisfaction” from...
The Boutique Rental Company
The Boutique Rental Company
Feb 01, 2016
With its unique niche featuring named atrium lifts and job set-up capabilities, the simple, human touch works wonders for Fagan...
The acquisition of Snorkel by Xtreme Forklifts appears to be the ticket to restore Snorkelrsquos viability in the aerial marketplace From left Evan Ahern president of Ahern Rentals and Don Ahern CEO
Ahern and Snorkel’s New World
Feb 11, 2014
Not only has Don Ahern defeated a hostile takeover effort and brought Ahern Rentals out of bankruptcy, he and his group are also bringing aerial maker Snorkel back to life.
Jay Cleveland coowner of Cleveland Brothers Equipment Co
Oil & Gas Boom
Nov 21, 2013
An oil and gas boom is a blast for rental, but it takes knowhow to profit.
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