Riwal, the aerial work platform and telehandler rental and sales specialist, has launched its brand new My Riwal Parts webshop for large mobile elevating work platform brands. This is the newest edition of Riwal’s digital solutions.
The My Riwal Parts webshop is an online platform filled with original spare parts from top tier brands. This, in combination with more than 25 years of experience in advising and selling parts, makes the platform unique in the market. The new digital solution enables Riwal to offer its customers a full-service package, from rental and purchasing up through the maintenance phase.
Alexander Rosenkrands, group commercial manager, said: “This new digital development gives Riwal the opportunity to offer an even better customer experience and further strengthen our relationship with our customers. In addition to renting and selling aerial work platforms and providing adequate training, we can now also provide our customers with a fully equipped parts webshop. This makes Riwal the one-stop-shop that the market increasingly demands.”
The My Riwal Parts webshop is an intuitive platform where users can easily select the parts they need. The prices of the parts are up to date and the real-time stock indicator ensures that users know where they stand.
Users can search based on:
● Serial number of the machine
● Brand and Model type
● Interactive drawings
Once the user finds the machine they are looking for, they click and select the parts by using the exploded view. Based on the selection, the Smart Recommendation feature also highlights other parts that might need to be replaced.
After a successful introduction in the Netherlands, the webshop will be rolled out further in Europe. My Riwal Parts will be available in many languages, it offers direct shipping options and even a pick-up service for those who need their parts as quickly as possible. Register for free on www.myriwalparts.com.
The Riwal Holding Group, established in 1968 and headquartered in the Netherlands, is an international rental and sales specialist of mobile elevating work platforms, telehandlers and forklifts. Riwal has more than 70 depot operations in 16 countries, operates more than 20,000 units and conducts business in more than 70 countries.
