Innovative Product Awards Honorable Mention: Wynne Systems’ TechConnect
For those who might have missed it, we recently presented the top winners of RER’s annual Innovative Product Award. The Gold Award for 2019 went to Doosan Bobcat for the MAXControl iOS Remote Control for Bobcat Loaders. The Silver Award went to Point of Rental for its POR One app, in a close vote between second and third place. And the Bronze Award went to Reachmaster for its Jibbi 40BL- EVO. You can read the story here:
As part of an ongoing series, we will continue to post category winners and honorable mention winners in the Innovative Product Awards. Here is an Honorable Mention winner in the Computer Software category: Wynne Systems’ TechConnect.
Product: TechConnect
Manufacturer: Wynne Systems
Key Innovation:
Specifically designed for rental service departments (and created by a knowledgeable team with decades of rental software development experience), TechConnect is designed to enable dispatchers and technicians to achieve more each day. Inventive features like automated assignment notifications and the ability to pinpoint exact locations within job sites streamline the dispatching process and reduce technician idle time.
Manufacturer’s Description:
Field service work represents a major source of revenue for rental companies everywhere. But despite the importance such work has on their bottom lines, countless service departments manage their field service scheduling with the bare minimum—whiteboards and spreadsheets.
Ill-equipped to handle the complexity and real-time nature of rental service work, these approaches place a heavy burden on dispatchers to keep things running smoothly. Additionally, these low-tech management tools require dispatchers to communicate assignments via manual phone calls or emails or for technicians to come into branches to pick up paper documents. Both of these flawed workflows significantly detract from the limited hours technicians have available each day.
TechConnect, Wynne Systems' field service scheduling solution, is designed to streamline the dispatching process and reduce technician idle time. From day, week, and month calendar views, TechConnect enables dispatchers to quickly assign work to technicians via an intuitive drag and drop interface. Once assigned, technicians are immediately notified of their task via automatic text message or email, saving both dispatchers and technicians considerable time.
TechConnect also allows dispatchers to specify exact locations within job sites. Thanks to an integration with Google Maps, technicians can then follow step-by-step instructions to reach the precise area specified. This feature spares technicians the hassle, confusion, and time-sink of having to look around job sites in order to find assets in need of service.
Productive technicians are hard to come by and cost good money to keep. But given how much revenue service work brings in for so many rental organizations, such expenses are well worth it. By eliminating the inconveniences that prevent from them to getting down to work, TechConnect elevates technician productivity, and ultimately, enables service departments to contribute even greater value to their companies.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.