LiuGong Shows Innovations at International Customer Day
LiuGong this week held its first Global Customer Day in Liuzhou, China, with more than 300 guests, customers, key accounts and dealers from 41 countries. LiuGong provided a platform for the company to hear customers’ voices sharing their experiences with LiuGong.
LiuGong has introduced its products and services to more than 140 countries and regions around the world and has strived to build a respectable and competitive global brand
“Throughout our internationalization, LiuGong has built integrated, localized R&D, sourcing, manufacturing, sales, parts, service, direct sales and financing & leasing support system globally and it is time for us to bring these globalization efforts to a higher level and a wider stage,” said Huang Haibo, president of Guangxi LiuGong Machinery Co.
Haibo said LiuGong will fully implement its “total intelligent” strategy and focus on machine innovation and upgrading, preparing for the intellectualization and electrification of the construction equipment industry. He also promised to provide more value-added services to customers in the aftermarket areas such as technical service support, distribution logistics and timely and effective delivery of parts.
“By seizing the opportunity of industrial transformation, LiuGong aims to move forward together with our customers,” Haibo said. “LiuGong will also pay attention to the value demands of all relevant parties to maintain the healthy and sustainable development of the company.”
“The improvement of our products and technologies are driven by customers and the valuable feedback they give us,” added Luo Guobing, vice president of LiuGong and general manager of LiuGong Overseas Sales and Marketing Division.
LiuGong launched 52 new products in 12 product lines in 2019, including Stage V wheel loaders, F-series excavators and special application machines. Its new products are not only model upgrades, but also include technology innovations and enhancements. In September at the Beijing BICES, LiuGong debuted its first commercial usage 5G remote-controlled intelligent shoveling wheel loader, battery electric wheel loaders and excavators, and an unmanned drive roller.
LiuGong also invested heavily in the aftersales service and parts, training, and financing support to help customers cut costs and create more value, resulting in 51 new dealers joining the LiuGong family in 2019, with more than 100 new branches.
“On [the] customer side, they want to have reliable products, efficient solutions, a full-care support system and low TCO to make their businesses successful, these demands drive the change of our industry,” said Guobing. “We are making efforts to satisfy customer demands and improve competitiveness through our product mix, R&D, Internet of Things, intelligent support, big data analysis and so on.”
The customers enjoyed an in-depth look at LiuGong’s manufacturing and R&D facilities along with displays of its full line of equipment. A total of 92 machines covering infrastructure construction, mining, quarry and aggregates, road and highways, material handling, lifting utilities and landscaping, agriculture and forestry, along with 5G remote controlled intelligent shoveling wheel loaders and unmanned drive rollers were presented to the customers.