JLG Industries last week announced it has developed a free mobile app for its Online Express customer portal for Apple iPhone and iPad mobile devices.
The app, which can be downloaded from the iTunes store, is available for any JLG customer who has registered for a username and password for Online Express. Users will be able to scan a machine’s bar code number — or manually enter its serial number — and instantly receive machine data, including in-service dates, engine data, parts lists and safety bulletins. Customers also can view manuals, research pricing and availability, build orders and check order status.
“We believe this app will help our customers run their businesses more efficiently,” said Chris Mellott, JLG Industries, vice president, Customer Support and Aftermarket Development. “Implementing mobile technology to assist customers is a large part of JLG’s long-term strategy with Online Express.”
JLG, in conjunction with its information technology partner, Global Data Consultants, developed the app based on its customers’ adoption of smart devices, and refined the app after nearly a year of testing and feedback from customers such as mechanics, parts managers, service managers, sales managers and rental company owners.
The company plans to release the app for Android smartphones and tablets within the next quarter. JLG also is scheduling future updates to the app, which will include even more functionality and enhancements based on customer feedback.
Online Express customers can download the mobile app at the iTunes store, and are encouraged to write a review of the product to help JLG continually add value to its customers and enhance the app.
JLG Industries, an Oshkosh Corp. company, is a leading designer, manufacturer and marketer of access equipment. The company’s product portfolio includes brands such as JLG aerial work platforms; JLG, SkyTrak and Lull telehandlers; and an array of complementary accessories.