Perkins Expands Online Support for Rental Technicians
Perkins is equipping rental company technicians with a new tool to enable them to more confidently identify and service Perkins-powered machines in their fleets, through a major overhaul of its web-based Rental Support Portal.
“As engine technologies continue to grow in complexity, the support of engine manufacturers is critical in helping rental companies increase uptime and lower fleet maintenance costs,” said Corey Berry, rental sales and marketing manager for Perkins. “We’ve restructured and updated our Rental Support Portal to provide technicians with streamlined access and expanded resources, that keeps equipment on rent and ultimately, helps to improve return on investments.”
The newly updated site is designed to provide quick access to Perkins Vision – a series of step-by-step instructional videos for technicians – as well as basic engine maintenance guides, complex diagnostic procedures, exclusive technical information, and numerous training modules. Free for rental technicians enrolled in the Perkins Rental Support Program, the website has been upgraded to be easily viewed and navigated on almost any device, whether it’s a mobile phone, smart tablet, or desktop computer.
The Perkins Rental Support Portal offers rental-specific training in English, Spanish, French and Portuguese, as well as numerous online service training courses on specific Perkins tools, product support systems and engine model lines, while enabling direct warranty submissions.
The newly updated website also helps rental fleet technicians by providing engine-specific manuals through a serial number lookup, as well as a detailed guide to the electronic service tool, which provides vital engine health and performance analytics.
Additionally, the Perkins Rental Support Portal provides technicians with extensive troubleshooting guides, service and parts manuals, and a service parts lookup that helps them maintain and repair Perkins engines used in any application.
Perkins representatives will be demonstrating the updated portal as part of its full spectrum of equipment and support for rental companies in Booth 3351 at The ARA Show - The American Rental Association’s Annual Trade Show and Convention, which will be held Oct. 17-20 in Las Vegas. To request access to the improved rental technician website, visit: https://www.perkins.com/rentalsupport.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.