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3C and BYOD Trends Point to New Ways of Communicating with Renters

3C and BYOD Trends Point to New Ways of Communicating with Renters

For decades, rental operators controlled how they interacted with customers through traditional channels such as phone calls, jobsite visits and the rental counter. Then came web-based customer experiences, including online reservations, shopping cart applications for consumer rentals, and self-service portals. This grew into an emphasis on extending connectivity through mobile devices and remote data capture.

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