LBX Company Names Josh Barnett Director of Customer Support
LBX Company announces the appointment of Josh Barnett as its new director of customer support. Barnett brings more than 20 years of experience in service leadership, with a strong background in managing large teams, optimizing operations, and enhancing customer service.
Barnett's career has been marked by his focus on delivering high-value service experiences. His leadership has consistently resulted in significant cost reductions, improved vendor relationships, and strengthened technical support across multi-branch operations.
Eric Sauvage, president and CEO of LBX Co., expressed his excitement about Barnett’s new role. “I am thrilled to welcome Josh to our senior leadership team, and I am confident that he will make a significant contribution to LBX's continued success.”
"I'm excited to bring our customers not just solutions, but lasting confidence in every service we provide,” said Barnett. “Every day is an opportunity to exceed expectations and build partnerships that stand the test of time."
In his new role, Barnett will lead the customer support strategy for LBX across North America and collaborate with global teams. His appointment highlights LBX Co.'s commitment to problem-solving through innovation and hard work, the company said.
LBX Co. LLC is a wholly owned subsidiary of Sumitomo Construction Machinery, a global leader in construction equipment innovation and quality manufacturing based in Chiba, Japan. For more information, visit lbxco.com.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.