Stellar Industries, a 100-percent employee-owned and -operated manufacturer of mechanic and service trucks, service cranes, service truck and van accessories, tire trucks and manipulators, hooklifts, fuel and lube trucks, trailers and more announced that Jeff Oelke has been named director of customer service and quality.
Oelke brings a diverse professional background and a proven track record to his role at Stellar. He has more than 20 years of experience in operations and quality assurance with such companies as Winnebago Industries, and most recently, McNeilus Truck and Manufacturing Inc. in Dodge Center, Minn. His background in operations and customer service will carry forward into his new dual role managing the customer service and quality teams.
As director of customer service and quality, Oelke will lead the customer service team in providing customer service and resolution while also guiding the strategic direction for Stellar’s quality team. Oelke will oversee the productivity, effectiveness, and scalability of the customer service efforts at Stellar while leading a team of technical customer service agents.
“We are excited for Jeff to join Stellar as director of customer service and quality,” said Susan Bunz, vice president of human resources at Stellar. “His background in truck manufacturing and operations knowledge will be a tremendous addition to the Stellar team.”
Oelke holds a degree in Manufacturing and Quality Management from the University of Minnesota. He has earned numerous professional certifications including Six Sigma Green Belt certification. Oelke succeeds Nick Anderson who was promoted to head the Human Resources Training Area.
For more information, visit stellarindustries.com.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.