Photo by Aquajet
Aquajet Aftersales 1

Aquajet Boosts Aftersales Service and Support Capability in North America

Aug. 28, 2020
Hydrodemolition machine manufacturer Aquajet has increased its aftersales service capability in North America with a parts warehouse in Monroe, Wash., and service and demonstration facilities in St. Joseph, Mo., and Stanhope, N.J.

Hydrodemolition machine manufacturer Aquajet has increased its aftersales service capability in North America with a parts warehouse in Monroe, Wash., and service and demonstration facilities in St. Joseph, Mo., and Stanhope, N.J.

         “Aquajet is committed to providing the best equipment and customer support in the industry,” said Roger Simonsson, Aquajet managing director. “That’s why we continually work to improve our products and solutions. Recent expansions to our equipment, parts and service facilities allow us to up our game and provide even better service and support for our North American customers.”

Aquajet is sharing the recently expanded Stanhope, N.J., equipment distribution and service facility with Brokk Inc., offering the company more space for increased equipment inventory. Additionally, the added space allows the Stanhope team to offer demonstrations onsite, providing a setting for customers to experience Aquajet’s versatile and innovative hydrodemolition robots and choose models and attachments best suited to their needs. The Stanhope facility also offers select equipment servicing by appointment.

Also, recent upgrades to the parts warehouse in Monroe, Wash., enhance parts availability for Aquajet Hydrodemolition robots and accessories. An ample inventory of parts ensures fast delivery – often overnight under normal circumstances. In addition to swift delivery, Aquajet provides experienced technicians available by phone at 1-800-621-7856 to help customers quickly identify issues, recommend required parts and process the order over the phone. This direct service significantly reduces downtime.

The demonstration and service center in St. Joseph, Mo., houses a complete service complex with a wash bay, workshop and welding station. A staff of full-time technicians provides solutions, reducing lead times on services from troubleshooting and routine maintenance to repairs and refurbishment. The process starts with a thorough inspection and analysis of all critical machine components. From there, technicians and owners can walk through the various options to match machine capabilities to operation needs. The service team welcomes customer mechanics to assist in repair or refurbishment of their equipment, allowing them the opportunity to learn more about the care and maintenance of their machines. Replacement parts are backed by a 12-month warranty against manufacturing defects. The facility also offers space for equipment demonstrations and training opportunities.

         “We understand that unscheduled downtime means lost revenue,” Simonsson said. “Our service team makes sure our customers not only have the necessary training to properly operate the equipment, but have quick access to parts inventory, equipment evaluations, and repair and refurbishment services to keep their operations up and running.”

         Aquajet, which was acquired by Brokk AB in 2016, is headquartered in Holsbybrunn, Sweden. For more information, visit www.aquajet.se.