Takeuchi Promotes Top Leaders in Product Support and Service
Takeuchi-US, an innovative global leader in compact equipment, has announced it has promoted two employees in its organization to critical product and service positions. Keith Kramlich takes over as national product and training manager, while Joseph Huling fills Kramlich’s previous role as national service and warranty manager, effective immediately.
For Kramlich, this is his second promotion since he was hired in 2016 as a regional service manager. In his new position as national product and training manager, his main responsibility is overseeing product development, which includes supervising, managing and developing the product and training department.
Additionally, Kramlich will support the corporate sales efforts by establishing business partnerships with the dealers and distributors to provide product, training and support for them and their customers who have purchased or used Takeuchi products.
Huling was promoted from his previous position as the northeast regional service manager, which he held since he started at Takeuchi in late 2017. As national service and warranty manager, his main responsibilities include managing the Takeuchi regional service managers to ensure they are providing service support in their respective regions, reviewing all warranty claims and providing final approval. Also, Huling will monitor failure trends to expedite solutions, and calculate and review warranty costs, developing plans to reduce costs.
“Keith brings a vast knowledge of our products from his service background and an eagerness to unify the Takeuchi training experience for dealers and national accounts,” said Jeff Stewart, vice president and general manager at Takeuchi-US. “Joseph is another employee who has a great deal of product knowledge and expertise, in addition to always wanting to take on more.”
Kramlich has a degree in Specialized Diesel Technology and Applied Service Management from Wyoming Technical Institute. Huling has a bachelor’s degree in business administration and management from Brenau University.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.