Haulotte Opens New Support Center in Wuhan, China
On June 28th, Haulotte Shanghai inaugurated its new customer support center in Wuhan, Central China. This new facility will allow the subsidiary to provide more after-sales services to the local customers and strengthens Haulotte’s presence in central China.
Haulotte’s customer support center has been officially unveiled in Wuhan, China. Guests from the Hubei Construction Machinery Chamber of Commerce, Hubei Province and surrounding areas attended the official ribbon-cutting ceremony and were able to get hands-on experience with the equipment such as compact scissor lifts and rough terrain articulating booms. The new facility aims to provide more convenient, efficient, and comprehensive customer support in Central China, such as equipment maintenance, refurbishment, refresh, spare parts supply and training.
“The day was definitely a great success, with great commitment from our teams and enthusiasm from our customers,” said Tim Mo, marketing manager from Haulotte Shanghai.
At the same time, Haulotte signed a training cooperation agreement with Hubei construction machinery chamber of commerce and officially opened the Hubei construction machinery training center in Haulotte’s new facility. Haulotte experts will provide a wide range of training courses for aerial work platform operators to enhance their skills.
“We go far beyond simple technical training: our objective is to accompany our customers so that they develop a real safety culture,” added Mo.
Enhancing the customers’ experience is a key priority for the Chinese subsidiary. In addition to its headquarters in Shanghai, Haulotte has established three branches in Beijing, Wuhan, and Guangzhou. The brand-new customer support center in the Hubei province and the one in Shandong province confirm the group’s commitment to provide customers with a local and personalized service.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.