Franklin Electric Launches Pioneer Pump Expert Services Network
Franklin Electric’s brand Pioneer Pump launched its Expert Services Network, a dedicated repair, refurbishment and service team designed to help pump owners and operators reduce downtime, improve reliability and return critical pumping assets to service faster. The Expert Services Network combines factory-certified technicians, 24/7 support, OEM-grade replacement parts and field expertise into a single nationwide service resource.
“Our customers can’t afford downtime or delays,” said Mike Smith, national fleet business unit manager, Pioneer Pump. “As the leader in pumping solutions built for demanding applications, Pioneer Pump created the Expert Services Network to provide fast, dependable technical support and expert service that keeps equipment operating and businesses moving forward.”
The Expert Services Network includes:
• A network of factory-certified field service technicians strategically located nationwide.
• 24-hour availability for rapid response.
• Fully stocked service trucks equipped for troubleshooting, evaluation and repair of Pioneer Pump products.
• Access to OEM-grade repair and replacement parts that improve pump reliability.
• On-site warranty evaluation for faster resolutions.
• In-person training programs to help technicians become experts in Pioneer Pump products.
The new service initiative reflects Pioneer Pump’s commitment to supporting customers through every stage of a product’s lifecycle, from product selection and startup assistance to maintenance, repair and ongoing technical support.
“With our Expert Services Network, customers gain more than technical support,” Smith added. “They gain a trusted partner focused on reducing downtime, solving problems and enhancing performance.”
To learn more about Pioneer Pump’s Expert Services Network, including on-site repair support, OEM parts assistance, technician training and 24/7 technical support, visit pioneerpump.com/service.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.