Genie is excited to introduce Warranty Hub, the latest in a series of digital tools designed to make it easier for customers to own and maintain their Genie equipment.
Warranty Hub, Genie’s new warranty management platform, delivers a modern, intuitive, fully integrated set of tools designed to simplify how Genie customers manage warranty-related activities, from product registration through claim submission, adjudication, and credit memo processing.
With multilingual and multi-currency capabilities, Warranty Hub will support Genie customers globally. The platform is now accessible through Genie’s existing digital entry points, including genielift.com and my.genielift.com, making it easy for customers to access and use the system, the company said.
Warranty Hub is part of the Genie 360 suite of digital tools, which are designed to improve how customers engage with Genie across service, support, training, and warranty. Genie 360 initiatives focus on delivering intuitive, connected digital experiences that help customers work more efficiently throughout the lifecycle of their equipment.
“Warranty Hub reflects our continued focus on simplifying and modernizing how customers interact with us,” said Vincent Vaché, Genie director of global claims. “A part of Genie 360, Warranty Hub brings greater clarity, consistency, and ease to the warranty experience, while supporting our broader goal of making it easier to do business with Genie.”
For more information, visit www.genielift.com.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.