Multiquip Opens Logistics and Technical Support Center in San Bernardino
Multiquip is opening an all-new 188,000-square-foot logistics and technical assistance center in San Bernardino, Calif. Located within a growing hub of logistics and distribution centers, the facility is about 80 miles from the Port of Los Angeles, and near two interstates, a major rail corridor and several regional airports.
The new facility will stock finished goods for Multiquip’s construction equipment and power equipment product lines. Service parts, formerly warehoused in Boise, Idaho, will also be inventoried with stocking locations optimized to improve order fulfillment capabilities.
The office area will be the home base of Multiquip’s technical assistance center. Staffed with industry veterans, the MTAC team is known for providing quick and accurate resolution on parts questions or technical support concerns for any Multiquip products.
“We are committed to continuously improving the customer experience,” said Juan Quiros, vice president, engineering and product support. “Having our parts and technical support team in one location, with access to equipment and service parts, improves efficiencies and customer response time.”
The company’s University of Multiquip program will also benefit from the facility. Customers attending sales and service training classes will be welcomed by classrooms with expanded service lab and demonstration areas. The first class in the facility is scheduled for November 2018.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.