Genie Sends Product Support Teams to Help Hurricane Harvey Recovery

Terex AWP has sent three teams of product support specialists to help customers recovering from the damage done from flooding following Hurricane Harvey.
Sept. 28, 2017
2 min read

Terex AWP has sent three teams of product support specialists to help customers recovering from the damage done from flooding following Hurricane Harvey. The teams will travel throughout Texas to work with customers to assess the condition of the Genie equipment in their rental fleets. Also to assist with recovery efforts, Terex AWP issues Water Damage Repair Checklists for Genie boomlifts, scissorlifts and telehandlers to all customers in the area.

“As the flood waters from Hurricane Harvey are receding, we are on the ground, helping customers get their fleet back up and running,” said Bob Bartley, Genie senior director of product support and service solutions. “We will go through the Water Damage Repair Checklists with our customers, helping them to identify items that need to be repaired or replaced on their Genie equipment. If any of the aerials in their fleets have been too severely damaged, we will also help them talk to their insurance providers about an equipment disposal and replacement plan.”

Bartley also said the product support teams are working closely with the company’s sales team in Texas to make sure Genie customers are assisted as quickly as possible. Bartley indicated that similar strategies will be used in Florida, once flooding from Hurricane Irma has diminished and it’s safe for the teams to be in the area.

About the Author

Michael Roth

Editor

Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.

Sign up for Rental Equipment Register Newsletters