Takeuchi Realigns Service Department to Enhance Product Support

Takeuchi has realigned its service department including Tom Reichling as northwest regional service manager, Gary Bryan as service support manager and Joe Topia national service training manager.
Oct. 16, 2015
2 min read

Takeuchi has realigned its service department including Tom Reichling as northwest regional service manager, Gary Bryan as service support manager and Joe Topia national service training manager. Takeuchi said the changes better align each employee with the position and responsibilities that maximize the Takeuchi product support experience for both customers and dealers.

Reichling will be responsible for the service and warranty support from the Midwest to the Northwest, Ohio to Alaska, also including Western Canada. As service support manager, Bryan will handle all of Takeuchi’s service and warranty for its national accounts, including United Rentals, Sunbelt Rentals, Hertz Equipment Rental Corp., and Neff Rentals. He will also work with the regional service managers on any difficult warranty and service issues.

Topia’s responsibilities as national service training manager is to provide technical service training for all Takeuchi dealers.

“Tom, Gary and Joe have all done an exceptional job in the Takeuchi service center and each play a big role in the success of the company,” said Mike Ross, director of operations at Takeuchi-U.S. “The service and warranty department is crucial to our success and has always been a strength of our company. All three of them have done an incredible job and have years of experience in the area. We look forward to seeing them in their new roles and believe that our department is even stronger because of the moves.”

About the Author

Michael Roth

Editor

Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.

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