RMI Corp. reached a milestone in May, announcing its 10,000th visitor to RMIKnowledge.com, RMI’s online resource for ADVANTAGE users. RMIKnowledge is designed to satisfy the increasing demand for online, immediate access to information and supplements RMI’s Help Desk Institute-certified support team.
“Over the years we have seen businesses become increasingly digital, creating a need for support, information, and services on demand,” said Paul Chapdelaine, president of RMI. “In 2008 when we saw the first flicker of rental businesses developing the hunger for instant knowledge RMI launched RMIKnowledge to fulfill it.”
Since the initial release in 2008, RMIKnowledge has grown to include more than 1,900 pieces of knowledge in the form of training videos, best practice documents, “Solutions to Everyday” problem training documents, and knowledgebase articles published by RMI’s Help Desk team. ADVANTAGE users can also use this tool to submit new support incidents, access their accounts, and make purchases.
“During our implementation, we found RMI’s training videos in RMIKnowledge to be incredibly helpful,” said Kevin Farr, senior inside sales manager at Skytec Rentals. “The training videos are task specific, so we were able to train for our individual responsibilities on a schedule that worked for each of us. Pausing the training topic, we were able to try the transaction on our own, and then resume the video without missing a thing.”
Headquartered in Avon, Conn., RMI Corp. is a leading provider of enterprise rental, sales and service solutions to the equipment rental, sales, and service industry. It offers software, implementation, training, consultation and support to help clients maximize efficiencies.