Terex Aerial Work Platforms last week introduced its online service training that will provide technicians with an interactive way to learn about troubleshooting and repairing Genie products. By participating in this online program, technicians can further develop their technical ability and confidence when servicing Genie equipment, the company said.
“Terex AWP believes it is extremely important to get training information into the hands of its customers,” said Steve Gooding, director of national accounts support and factory training, Terex AWP. “Our online service training program is a new avenue to reach our dealers and provide essential, valuable training opportunities 24/7, anywhere there is an Internet connection.”
The online service training course begins with a 12-lesson basic electrical theory program. At the end of each lesson, the technician can participate in a quiz to review the information. Technicians who participate will need a computer with Internet access and a registered Genie account. The technician must pass the final exam by at least 80 percent. A printable certificate of training is provided upon successful completion of the course.
“From a service technician’s perspective, this is an exciting, efficient new training tool for customers,” said Steve Howe, technical training manager at United Rentals, after completing the basic electrical course of the online program. “Terex AWP online service training is a simple, interactive online classroom that enhances knowledge about servicing Genie equipment.”
In the future, Terex AWP will introduce a second course, hydraulic theory, followed by specific product courses, all available online. All online service training will be offered to technicians of Terex AWP dealers free of charge.
Terex AWP also continues to offer its online “Train the Trainer” course — an online option that allows aerial work platform operators to learn the presentation skills needed to become trainers. The web-based training is especially well-suited for employers who need to train employees in remote locations or do not have time to attend a course in a classroom setting.
Terex Corp. is a diversified global manufacturer with 2007 net sales of approximately $9.1 billion. Terex operates in five business segments: Terex Aerial Work Platforms, Terex Construction, Terex Cranes, Terex Materials Processing & Mining, and Terex Roadbuilding, Utility Products and Other.
Headquartered in Redmond, Wash., with branch offices worldwide, Genie Industries manufactures material lifts, aerial work platforms, trailer-mounted booms and light towers, scissor lifts, self-propelled telescopic and articulating booms and telehandlers. Genie Industries is a subsidiary of Terex Corp., based in Westport, Conn.