Epiroc to Open New Regional Service Center for Northeast
Epiroc, a leading productivity partner for the mining and infrastructure industries, will open a new, modern Regional Service Center to support customers in the Northeast region of the U.S. The center — located in Harrisburg, Pa. — will to be up and running by October 15, 2019.
The new Regional Service Center is part of Epiroc’s commitment to being an ever-stronger partner for customers. The center will feature a state-of-the-art service shop for Epiroc mining and construction equipment, and it will serve as a home base for field service technicians. Staff at the center will also be available to support customers and provide additional local resources.
“We are committed to being a partner for our customers, not just a manufacturer,” said Jon Torpy, general manager and president of Epiroc USA LLC. “We look forward to improving and expanding our service support offerings to our valued customers in the Northeast region.”
Until the new Regional Service Center in Harrisburg is fully operational later this year, existing service centers will continue to support customers in the region. Some functions from those service centers will begin to transfer to Harrisburg over the coming months.
In addition to the new service center, Epiroc is further investing in the Chambersburg Local Distribution Center in Pennsylvania. The location currently houses Epiroc rock drilling tools and is now expected to stock a robust inventory of spare parts by the end of 2019. The additional in-stock parts will enhance support for customers in the region by allowing them faster access and reduced equipment downtime.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.