Hipower Systems, a manufacturer of power generation and power distribution equipment in the United States and Canada, announced a new distributor training program designed for customers to reap the most possible benefit from their equipment investments. Beginning in 2014, Hipower will schedule structured factory training dates, as well as customer-site training events.
“When a customer or dealer purchases a product and needs training, or hires new mechanics that don’t understand our equipment, they often contact Hipower for more information,” said Hipower Systems director of product support Darryl Rider. “Previously these training sessions were scheduled on an as-needed basis. The new program will give us a more systematic, comprehensive training strategy.”
Last month, Hipower held one of its first factory training events for distributors from the U.S. and Canada as well as end users who had not previously received training. The two-day event featured training on topics ranging from basic electrical terms and theory to parallel operation. It also included introductions to Hipower products, including information regarding various controller options, engine overview and a factory tour. The second day included a classroom session detailing basic troubleshooting and hands-on sessions demonstrating basic operations and troubleshooting.
“The pre-scheduled factory training sessions offer a better value for our distributors and customers because we can plan for and control the learning environment,” said Rider. “However, if a distributor wants regular training classes – for example, every quarter – Hipower will work with them on their desired dates, location (factory or onsite), and number of attendees, and then we’ll schedule accordingly.”
Hipower Systems is a division of Himoinsa S.A.