Stowers Lockup Border Png (002) (002)


Sept. 29, 2022
The position is for a rental coordinator at the rental department in West Knoxville, Tenn.
Stowers Lockup Border Png (002) (002)

POSITION:  Rental Coordinator                

DEPARTMENT:  Rental                       

LOCATION:  West Knoxville                                                              

Post Date: 9/29/2022

Remove Date: 10/6/22



  • College degree or 3+ years of relevant experience in warehousing, dispatching, merchandising or inside sales.
  • Knowledge of Caterpillar, phases of construction, and the construction industry are a plus. High energy, self-starter, great work ethic, and critical thinking are a must.
  • Excellent verbal communication skills as well as computer skills pertaining to Microsoft Office Suite or Google Workspace.
  • Must have a valid driver’s license as well as pass a background check, physical exam, and drug screen.


  • Greets and assists customers with equipment orders on the phone and in person.
  • Answers the phone in a courteous manner, addresses all customer questions and inquiries, suggestive sells when applicable.
  • Quotes rental rates and new & used equipment prices in accordance with company policy.
  • Handles customer disputes and problems as appropriate to the situation.
  • Coordinates with service department to anticipate customer needs to assure equipment to ready to deliver in a timely manner.
  • Schedules delivery and pick-up of equipment. Follows centralized hauling procedures and coordinates on time deliveries with the hauling division.
  • Outbound cold calls by phone required, daily logging each call within CRM.
  • Plan daily calls based on county territories, market segments and opportunity.
  •  Communicates with salesman on a regular basis. Informs them of changes with customers, their market and territory.
  • Maintains accurate phone log.
  • Records missed rental opportunities on DBS as required in Stowers rental counter excellence program.
  • Maintains 95+% weekly inventory accuracy with 100% same day grief resolution.
  • Maintains 95+% agreement accuracy.
  • Processes rental agreements and invoices.
  • Processes vendor invoices promptly in order to capture payment terms.
  • Follows all purchasing procedures when ordering and receiving inventory.
  • Files all purchasing paperwork in appropriate files with correct information.
  • Adequately stocks, organizes, and cleans showroom of displays and equipment.
  • Perform all other duties as assigned.

Notify: To be considered, applications should be submitted to Brad Manis by close date listed above.

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