Graphic by InTempo
InTempo logo

InTempo: Resolution Consultant

Aug. 11, 2022
The ideal candidate will have excellent communication skills and an understanding of the rental industry and will share our commitment to providing best-in-class support.
Graphic by InTempo
InTempo logo

United States - Indianapolis, IN

United States - Springfield, MA

Full time position

Are you fanatical about transforming businesses through technology? Are you devoted to making every detail of the customer experience as perfect as humanly possible? Do you like to have fun and work with talented people while you’re at it? If this sounds like you, let’s get to know each other!

Job Summary:

Our company provides leading software solutions to local and regional rental organizations, and we are looking for a Resolution Consultant to join our customer care department. Our ideal candidate will have excellent communication skills and an understanding of the rental industry and will share our commitment to providing best-in-class support. This is an excellent opportunity to join a growing organization in the fast-paced software industry, with a supportive team, excellent benefits, and professional development opportunities.

Job Description:

Job Duties:

  • Answers customer phone calls and records customer problems in a customer call tracking application.
  • Utilizes knowledge of application software, hardware platforms, and underlying database management system to resolve customer application software issues.
  • Provides workarounds to customers when software modifications are not immediately available.
  • Accurately determines the priority and severity of customer calls based on pre-determined definitions, the customer's description of the problem, and industry experience.
  • Routes calls appropriately depending on customer’s requirements, the nature of the defect, the priority of the defect, and responsible department.
  • Communicates status to customers regarding ongoing analysis of existing calls and confirmed application issues.
  • Interacts with customer and internal team members (QA/Deployment) to coordinate the deployment of fixes for application defects.
  • Evaluates assigned calls and quickly addresses them in a pre-defined, priority-based order.
  • Analyzes and accurately documents application issues to be escalated to management for resolution.

Required Qualifications:

  • Associate’s degree, or relevant experience
  • Strong technical skills

Preferred Qualifications:

  • Bachelor’s degree from an accredited college or university
  • Experience in application support within AS400 database environments
  • Accounting experience is a plus
  • Payment Processing Industry experience
  • Rental Industry experience
  • RentalMan experience

Skills

  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as part of a team, as well as independently

Start making a real difference for real businesses. InTempo is growing fast and we want your career to, too.

Worker Type:

Regular

Number of Openings Available:

1

To apply, follow the link here