Do you aspire to be a Dr. House of software? Super detail oriented? Love investigating the root cause and driving issues to a resolution? Do you like working with people? Do you enjoy technology and figuring out how things work? Then our customer support rep gig could be the gig for you!
Basic Responsibilities:
- Manage customer support tickets.
- Engage with software and technology.
- Drive issues to resolution with detailed root cause analysis.
- Prepare user documentation and training documentation as necessary.
- Practices open and honest communications with team members and clients.
Preferred Experience:
Bachelor’s degree in Business Administration, Marketing, and/or Information Technology or equivalent experience.
Sound Like You?
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
- Desire to grow and learn and continually raise the bar.
- A passion for learning and experimenting with new technologies.
- The ability to communicate with remote developers during non-traditional business hours.
- The ability to work effectively in a fast-paced, high energy, optimistic, team-oriented environment.
- The ability to multi-task and perform effectively under pressure
