FocalPoint Software Expands Mobile Platform with New Service Department Module
FocalPoint Software, a provider of business management solutions for the equipment rental and service industry, announces the launch of its newest innovation: the FocalPoint Mobile Service Department Module. This new addition empowers service teams with real-time tools designed to streamline operations, increase efficiency, and elevate the customer experience.
The new Service Department module expands the capabilities of FocalPoint Mobile to fully support technicians and service managers—whether in the shop, on the road, or at a customer site. By integrating critical service functions directly into the mobile platform, FocalPoint continues its mission of helping businesses stay connected, responsive, and productive.
“Service is the heartbeat of many of our customers’ operations,” said Mike Winders, director of sales at FocalPoint Software. “With the new Service Department module, we’re giving teams the real-time visibility, communication, and accuracy they need to operate at a higher level, without being tied to a desk.”
Key Features Include:
• Mobile Work Order Management – Technicians can view, update, and complete work orders directly from their mobile devices.
• Real-Time Status Updates – Service managers gain instant visibility into technician progress, job status, and parts usage.
• Equipment History Access – Quickly view maintenance history, previous work orders, and past issues on the go.
• Photo & Signature Capture – Document service work with photos and capture customer signatures instantly.
• Parts and Labor Tracking – Technicians can log parts used and labor hours in real time to improve accuracy and speed up billing.
The Service Department module is fully integrated with the entire FocalPoint ecosystem, ensuring accurate data flow across rental, sales, inventory, and accounting. This seamless connection eliminates duplicate entry, reduces errors, and keeps teams aligned.
The new FocalPoint Mobile Service Department module is available to all current FocalPoint customers.
To learn more, or to schedule a demonstration, visit https://visum-corp.com/.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.