MCS Rental Software Rolls Out New Tools for Equipment Maintenance and Customer Support

MCS Rental Software, a provider of rental management solutions, has introduced new features focused on helping rental companies keep their equipment in working order and respond to customer needs more effectively.

The latest updates are designed to make it easier for business owners and their teams to stay ahead of maintenance, handle service requests quickly, and keep track of their equipment—from the shop to the job site.

“We’re always working on ways to make life easier for rental businesses,” said Josh Lewis, president of MCS US. “These new features were built with real-world needs in mind—faster repairs, less downtime, and better communication with customers.”

Highlights of the new features:

On-site issue reporting by customers
Customers can now report equipment issues through the MCS Online Portal. When something goes wrong on-site, service teams are alerted immediately. Urgent jobs are prioritized, and technicians are sent out with the right tools and parts on hand, cutting down the time it takes to get equipment running again.

Better visibility into equipment performance
Rental managers can now get clearer insights into how each piece of equipment is being used and maintained. Reports show which items are underperforming or sitting idle, helping businesses make better decisions about repairs, replacements, or future purchases.

More accurate maintenance tracking
Technicians and service teams now have access to full equipment histories, including past work orders, warranty details, and certification dates. This helps avoid repeat problems and unnecessary repairs. Labor time and parts used are also tracked in detail, giving businesses a clearer picture of maintenance costs.

“These tools are about control and clarity,” added Lewis. “They help you know what’s going on with your fleet at any time, without digging through paperwork or guessing.”

Easy access to equipment info with QR codes
With the latest eScan feature, customers can scan a QR code on a machine to instantly pull up user guides, service records, safety certifications, and more — reducing the number of calls coming into the office.

“It’s a simple way to cut out delays and give customers what they need, right there on the job site,” said Lewis.

For more information, visit www.mcsrentalsoftware.com