LHP Telematics announced that the LHP Equipment Intelligence platform has been selected and deployed by Acme Lift LLC, a nationwide earthmoving rental company. This deployment refreshes and upgrades previous tools used by staff in Acme’s operational center dubbed, “The War Room.”
The telematics deployment includes data integration with Acme’s rental business software to create personalized views for the end-user. This enables Acme strategy of providing customers with single point of support and seamless communications.
“Having a common view of fleet assets with rental system integration allows us to focus on exception management and better serve our customers,” said Cara Hammar, special projects manager at Acme Lift. “Working closely with LHP’s product team, we personalized the platform’s user-interface to reflect our rental process, including our specific service metrics, in less than 90 days.”
Acme will use this integrated solution to proactively manage machine maintenance and reduce or eliminate unscheduled events. Dispatch and logistics staff benefit from business system integration with an uncluttered view of assets going on-rent and off-rent. Improving rental velocity benefits Acme as well as their customers. Having accurate visibility to machine location and rental status supports better decision making.
“Since 2008 the percentage of rented equipment on job sites grows every year, and the contract term continues to shrink towards a just-in-time model,” said Travis Jones , CEO of LHP. “Acme’s investment in technology innovation will continue setting them apart in a competitive landscape. We’re excited to collaborate with Acme to personalize their customer experience and increase overall rental velocity.”