Acme Lift LLC Selects LHP Telematics for Nationwide Deployment
LHP Telematics announced that the LHP Equipment Intelligence platform has been selected and deployed by Acme Lift LLC, a nationwide earthmoving rental company. This deployment refreshes and upgrades previous tools used by staff in Acme’s operational center dubbed, “The War Room.”
The telematics deployment includes data integration with Acme’s rental business software to create personalized views for the end-user. This enables Acme strategy of providing customers with single point of support and seamless communications.
“Having a common view of fleet assets with rental system integration allows us to focus on exception management and better serve our customers,” said Cara Hammar, special projects manager at Acme Lift. “Working closely with LHP’s product team, we personalized the platform’s user-interface to reflect our rental process, including our specific service metrics, in less than 90 days.”
Acme will use this integrated solution to proactively manage machine maintenance and reduce or eliminate unscheduled events. Dispatch and logistics staff benefit from business system integration with an uncluttered view of assets going on-rent and off-rent. Improving rental velocity benefits Acme as well as their customers. Having accurate visibility to machine location and rental status supports better decision making.
“Since 2008 the percentage of rented equipment on job sites grows every year, and the contract term continues to shrink towards a just-in-time model,” said Travis Jones , CEO of LHP. “Acme’s investment in technology innovation will continue setting them apart in a competitive landscape. We’re excited to collaborate with Acme to personalize their customer experience and increase overall rental velocity.”
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.