Multiquip Inc. announces changes to its online parts ordering platform powered by SmartEquip. The changes go live November 18 and feature a completely redesigned interface that simplifies and enhances the customer experience.
Every enhancement takes into consideration Multiquip’s broad user base and its unique work environments. Whether deployed in construction, industrial, rental or repair; equipment technicians require an easily accessible online tool for both shop and field environments. The redesigned SmartEquip platform succeeds by offering:
- Improved functionality for mobile devices makes identifying and ordering parts easier for technicians while in the field.
- Powerful search engine enables users to quickly identify the machine model, subassembly or component in need of replacement.
- Document access now offers quick downloads of invoices to facilitate billings and access to product documentation.
- Shopping cart offers more information about your order and offers the flexibility of saving items in the cart to manage your purchases.
- Streamlined password retrieval provides the information you need with less delay.
Altogether, these enhancements will benefit parts specialists, equipment technicians, fleet managers and business owners by providing the ability to accurately and efficiently order parts and reduce equipment downtime. Additionally, Multiquip’s parts sales specialists and technical support team are available to assist customers whenever needed.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.