CraneWorks Inc. has promoted Gene Johnston to vice president of product support, Kevin St. John to national parts director and Chris Conway to national service manager, the company announced.
In Johnston’s new role, he will lead the company’s parts and service teams throughout CraneWorks’ nine brick-and-mortar locations as well as at the multitude of remote service locations. Johnston previously served as the company’s director of both the Parts and Service divisions throughout the United States.
“CraneWorks is excited to announce the expansion of Gene’s role and his increased responsibilities,” said Keith Ayers, CraneWorks’ CEO. “Since joining the team, Gene has focused on making tactical decisions to grow both of his departments and in doing so, has created a model where the customer gets the best service possible on a wide range of lifting equipment at competitive prices. CraneWorks’ parts and service teams are operating in a way that is rarely seen in the equipment dealer world. The service and parts changes, expansions, and acquisitions over the last three years have led not only to best-in-class groups, but also to a better experience for new and existing customers purchasing capital goods.
“Since joining the company, Kevin St John challenged the status quo by increasing stocking levels, creating multiple layers of parts sourcing in a supply shorted market, instilled a ‘never say no’ culture, and created an atmosphere at his home branch that any company would be proud of. We are honored and excited for Kevin to continue that work throughout the rest of the company.”
Ayers added that Conway has worked with multiple branches throughout the company over the past year. “[Conway helped] to track trends, coordinated large customer projects, and was an additional resource to our service personnel,” added Ayers. “Everything Chris has been involved in has improved our customers’ experience. We’re excited to expand these gentlemen’s responsibilities and expect great things.”
CraneWorks is a dealer for multiple lines of lifting and handling equipment and a leading provider of parts and service for lifting equipment in the United States. At the time of this release, CraneWorks has nine brick-and-mortar locations, 35 parts personnel, 46 field technicians, and more than 80 shop technicians. CraneWorks Inc. was founded in 2002 and is headquartered in Houston.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.