Snorkel Launches New Online Warranty Services Portal
Snorkel has launched its new global online warranty services portal. Now available, the new online warranty services portal allows Snorkel equipment owners to digitally manage all product warranty and warranty claim information. New users can create an account to submit a claim, search and view claim history, and submit labor rate declarations. The user-friendly online portal provides convenient 24/7 access and up-to-date product warranty information. There is no change on how claims are processed; Snorkel is simply improving the experience to submit and track warranty claims, hoping to improve claim processing times.
The new warranty services portal is the part of a customer support digitization campaign by Snorkel. While the company still accepts scanned/mailed paper copies of warranty claim submissions, this will be phased out over the coming months.
Jamie Graham, vice president of product support for Xtreme Manufacturing and Snorkel, said, “We are continually looking for opportunities to improve our customer experience, and the launch of this new online warranty services portal is a fantastic development for our customers and product support team. Our customers can now take control of their warranty claim process, with the ability to submit the claim and all supporting materials online, as well as receive status updates as a claim is processed.”
To access the warranty services portal, users can visit www.snorkellifts.com/warranty. For more information on Snorkel, visit www.snorkellifts.com.
About the Author
Michael Roth
Editor
Michael Roth has covered the equipment rental industry full time for RER since 1989 and has served as the magazine’s editor in chief since 1994. He has nearly 30 years experience as a professional journalist. Roth has visited hundreds of rental centers and industry manufacturers, written hundreds of feature stories for RER and thousands of news stories for the magazine and its electronic newsletter RER Reports. Roth has interviewed leading executives for most of the industry’s largest rental companies and manufacturers as well as hundreds of smaller independent companies. He has visited with and reported on rental companies and manufacturers in Europe, Central America and Asia as well as Mexico, Canada and the United States. Roth was co-founder of RER Reports, the industry’s first weekly newsletter, which began as a fax newsletter in 1996, and later became an online newsletter. Roth has spoken at conventions sponsored by the American Rental Association, Associated Equipment Distributors, California Rental Association and other industry events and has spoken before industry groups in several countries. He lives and works in Los Angeles when he’s not traveling to cover industry events.