Snorkel has launched its new global online warranty services portal. Now available, the new online warranty services portal allows Snorkel equipment owners to digitally manage all product warranty and warranty claim information. New users can create an account to submit a claim, search and view claim history, and submit labor rate declarations. The user-friendly online portal provides convenient 24/7 access and up-to-date product warranty information. There is no change on how claims are processed; Snorkel is simply improving the experience to submit and track warranty claims, hoping to improve claim processing times.
The new warranty services portal is the part of a customer support digitization campaign by Snorkel. While the company still accepts scanned/mailed paper copies of warranty claim submissions, this will be phased out over the coming months.
Jamie Graham, vice president of product support for Xtreme Manufacturing and Snorkel, said, “We are continually looking for opportunities to improve our customer experience, and the launch of this new online warranty services portal is a fantastic development for our customers and product support team. Our customers can now take control of their warranty claim process, with the ability to submit the claim and all supporting materials online, as well as receive status updates as a claim is processed.”
To access the warranty services portal, users can visit www.snorkellifts.com/warranty. For more information on Snorkel, visit www.snorkellifts.com.
