Access equipment specialist JLG last week announced it has begun a major upgrade of its customer support activities by making a key appointment to the role of national service manager.
Highly experienced access industry executive David Single has been appointed national service manager for JLG in Australia.
The appointment is one of the first moves announced by Andrew Satterley, who joined JLG recently as the company’s general manager for Australia and New Zealand.
With more than 30 years experience working in equipment service and 26 years with access equipment, Single is uniquely qualified to lead JLG’s intensified emphasis on customer support, the company said
“My role is to build a total customer support team with the assistance of our service managers, service technicians, parts specialists and support staff,” Single said.
Single’s experience has included an active role in the revision of mobile elevating work platforms standards and the development of new telehandler standards for Australia. He has also been heavily involved in the development of new levels of training for JLG service teams.
“New requirements for documentation and maintenance inspections require new skills,” Single said. “We intend to train, retain and reward JLG customer support staff to establish a new industry benchmark. This will be an ongoing process that will raise and broaden the skill levels of our personnel. It will also enable our customers to be more productive and reap the full benefits of using JLG equipment.
The establishment of a purpose built JLG Parts Plus center in Sydney earlier this year has already enabled the company to improve the supply of service and repair parts.