RentalResult Makes its Own Rules

Result Group introduces its new Rules Engine to address the common problem of renting complex products by non-expert staff, which can lead to slow and inaccurate quotations for customers and restrict the company’s growth potential. The Rules Engine for the rentalresult application is a system that enables a salesperson to recommend the best product to the customer based on the answers to a logical question flow, essentially deskilling the quotation process and maximizing the technical knowledge held by a few individuals. Available apps for the Rules Engine continue to grow, but those currently available include: CRM script manager, customer service call, asset pricing optimization, free days rules, customer service call creation, geographical rules engine, campaign management rules, and a value-added sales configurator. Any existing rentalresult customer can use the product configurator when they pick up the latest upgrade, which is available to all new customers.

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