Takeuchi has realigned its service department including Tom Reichling as northwest regional service manager, Gary Bryan as service support manager and Joe Topia national service training manager. Takeuchi said the changes better align each employee with the position and responsibilities that maximize the Takeuchi product support experience for both customers and dealers.
Reichling will be responsible for the service and warranty support from the Midwest to the Northwest, Ohio to Alaska, also including Western Canada. As service support manager, Bryan will handle all of Takeuchi’s service and warranty for its national accounts, including United Rentals, Sunbelt Rentals, Hertz Equipment Rental Corp., and Neff Rentals. He will also work with the regional service managers on any difficult warranty and service issues.
Topia’s responsibilities as national service training manager is to provide technical service training for all Takeuchi dealers.
“Tom, Gary and Joe have all done an exceptional job in the Takeuchi service center and each play a big role in the success of the company,” said Mike Ross, director of operations at Takeuchi-U.S. “The service and warranty department is crucial to our success and has always been a strength of our company. All three of them have done an incredible job and have years of experience in the area. We look forward to seeing them in their new roles and believe that our department is even stronger because of the moves.”