Multiquip is opening an all-new 188,000-square-foot logistics and technical assistance center in San Bernardino, Calif. Located within a growing hub of logistics and distribution centers, the facility is about 80 miles from the Port of Los Angeles, and near two interstates, a major rail corridor and several regional airports.
The new facility will stock finished goods for Multiquip’s construction equipment and power equipment product lines. Service parts, formerly warehoused in Boise, Idaho, will also be inventoried with stocking locations optimized to improve order fulfillment capabilities.
The office area will be the home base of Multiquip’s technical assistance center. Staffed with industry veterans, the MTAC team is known for providing quick and accurate resolution on parts questions or technical support concerns for any Multiquip products.
“We are committed to continuously improving the customer experience,” said Juan Quiros, vice president, engineering and product support. “Having our parts and technical support team in one location, with access to equipment and service parts, improves efficiencies and customer response time.”
The company’s University of Multiquip program will also benefit from the facility. Customers attending sales and service training classes will be welcomed by classrooms with expanded service lab and demonstration areas. The first class in the facility is scheduled for November 2018.