Felling Trailers, a leading manufacturer of industrial and commercial trailers, recently received ISO 9001:2015 certification for its quality management systems at its Sauk Centre, Min., and Litchfield, Min., operations.
In order to achieve ISO 9001:2015 certification, companies must demonstrate that they have implemented effective quality management systems, including strong customer focus and a process of continuous improvement across all areas of the business, including facilities, people, training, services and equipment. Felling Trailers’ certification process was carried out in partnership with Transpacific Certification LTD and included a detailed assessment of the company’s facilities. Interviews were carried out with management and employees, and procedures were reviewed across all functional areas including operations, training and development, customer complaint handling, finance and billing.
“This is a significant accomplishment for Felling Trailers Inc. and it does not happen with just one person,” said Brenda Jennissen, CEO of Felling Trailers. “It took over a year for our company to get to this point with cooperation and teamwork among every team member. Our ISO journey has just begun. We will continue to work toward better processes and training which will lead to continued efficiencies and sustainability of our ISO certification.”